P.s don't buy anything from the shop, $25 for 2 bottles of soda and 2 ice lollies, the cashier didn't scan anything and the receipt wasnt itemised so clearly just makes up whatever price he wants… They are not tight to the ground so you can see the peoples shadows in the rooms next to you but more importantly you can hear everything they are doing, so it is very hard to sleep if you are a light sleeper as between the people in the other rooms and also the very noisy aircon, you'll have no chance. Finally, the rooms in the tower have doors to connecting rooms on 2 of the walls. We found multiple cockroaches and we also found one of the small lizards you see around Orlando on the bed also which was bit of a shock. The bed sheets didn't fit the mattress which meant that the bare mattress was exposed at the bottom of the bed meaning our feet were touching the mattress that 1000s of other feet has touched, which I have never experienced in a hotel before. The shower also looked like it might fall off the wall at any second, and the toilet door only closed when you slammed your shoulder into it. Floors not clean, large ball of previous guests hair remained on bathroom floor the entirety of our stay. Apart from that it was not a great experience. Location was good, $6 Uber to Universal, or under a 30 min walk. Thank you for choosing Avanti Palms Resort and Conference Center, and we hope to have the pleasure of welcoming you back in the near future. It's rewarding to know that you and your family had a pleasant time in our pool area. Additionally, I'm glad to hear that you enjoyed the beauty of the Avanti and that the pool provided ample space for children to swim. We continuously monitor elevator performance and will work diligently to improve wait times in order to enhance our guests' overall experience. Your feedback regarding this matter is essential, and I apologize for any inconvenience it may have caused during your stay. I understand that you found the elevator experience to be less than satisfactory, despite having three elevators available. I appreciate your kind words about our staff we strive to provide excellent service and create a welcoming atmosphere for all our guests. Thank you for taking the time to share your feedback about your recent stay at Avanti Palms Resort and Conference Center. We hope to have the opportunity to regain your trust during a future visit. Thank you again for bringing this to our attention. This is not the level of service we strive to deliver. I apologize if there was a miscommunication or lack of follow-up after your departure. We have sent you a private message in hopes that you provide us your reservation details and phone number so we can call you to obtain additional details. We would like to immediately address your comments regarding items going missing during your stay. I want to assure you that we take the security and well-being of our guests very seriously. I understand that you had an unpleasant experience with a missing perfume, gold necklace, and cash from your room. Your satisfaction is our top priority and we take your concerns seriously. I apologize for any inconvenience you experienced during your time at Avanti Palms Resort and Conference Center. Thank you for taking the time to share your feedback about your recent stay with us.
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